Introduction
At YESBE, we value transparency in all our business dealings. This Refund Policy outlines the terms and conditions governing refunds, cancellations, and payment disputes for our services. We encourage all clients to review this policy carefully before engaging our services.
By making a payment for our services, you acknowledge and agree to the terms outlined in this policy.
Advance Payment Policy
- A minimum advance payment of 50% of the total quoted amount is required before any project work begins.
- For larger projects, a milestone-based payment schedule will be agreed upon in the project contract.
- The advance payment secures your project slot and allocates dedicated resources to your project.
- Work will not commence until the advance payment has been received and confirmed.
- Payment receipts will be provided for all transactions.
Refund Eligibility
Refunds may be issued under the following circumstances:
Full Refund
- If work has not yet commenced and a cancellation request is received within 48 hours of making the advance payment
- If YESBE is unable to deliver the agreed-upon services due to unforeseen circumstances
Partial Refund
- If the client cancels after work has commenced, a partial refund may be issued based on the percentage of work completed
- The refund amount will be calculated as: Advance Paid minus (Cost of Work Completed + Administrative Fees)
- An administrative fee of 10% of the advance payment may be deducted to cover processing costs
Note: Refund requests are typically processed within 7–10 business days from the date of approval. Refunds will be made using the original payment method.
Non-Refundable Services
The following services and payments are non-refundable:
- Consulting fees for sessions already delivered
- Domain name registration and renewal fees
- Third-party software licenses purchased on behalf of the client
- Cloud hosting and infrastructure setup costs
- SEO, GEO, and AEO services that have already been initiated
- Custom development work that has been delivered and approved
- Setup and configuration fees
Cancellation Terms
- Before work begins: Full refund of advance payment (minus administrative fee)
- Within the first 25% of project timeline: Up to 50% refund of advance payment
- After 25% of project timeline: No refund; client is responsible for full project cost
- Cancellation requests must be submitted in writing via email to hello@yesbe.tech
- The effective date of cancellation is the date we receive and acknowledge the written request
Project Termination
- Either party may terminate the project agreement with 14 days' written notice.
- Upon termination, all completed work up to that date will be delivered to the client upon payment of outstanding amounts.
- YESBE retains the right to withhold deliverables until all outstanding payments are settled.
- In the event of a dispute, both parties agree to attempt resolution through good-faith negotiation before pursuing further remedies.
Third-Party Costs
- Third-party costs (including but not limited to domain registration, hosting, SSL certificates, and software licenses) are non-refundable once incurred.
- Any third-party services procured on behalf of the client will be billed at actual cost with no markup.
- Clients will be provided with receipts/invoices for all third-party purchases.
- YESBE is not liable for refunds from third-party service providers. Any such claims must be directed to the respective provider.
Contact for Refund Requests
To request a refund or for any questions regarding this policy, please contact us:
- Company: YESBE Technologies
- Email: hello@yesbe.tech
- Phone: +91 9087795970
- Response Time: We aim to respond to all refund requests within 2 business days